Terms of Service
This is a non-binding English translation provided for convenience. The legally binding version is the German original. In case of any inconsistency, the German version prevails.
Last updated: May 2026
§ 1 Scope
(1) These General Terms and Conditions (the „Terms“) govern the use of the online service „Heym“ (the „Service“), operated by Joel Schneider and Paul Yurian Kreft, Heym GbR, Maybachstraße 22, 50670 Köln, Germany (the „Provider“).
(2) The Service is a web-based application for personal productivity and life planning and is additionally made available as a native application for iOS and, where applicable, other operating systems.
(3) Only these Terms apply. Conflicting terms of the user are not accepted unless the Provider expressly agrees to their applicability in writing.
(4) The contract language is German.
§ 2 Service description
(1) The Service allows users to manage personal tasks, goals, habits and life areas through a web-based interface and through native applications.
(2) The feature set in particular includes:
- Task management with due dates, priorities and categorization
- Goal setting and progress tracking
- Habit tracking with flexible frequency settings
- Organization into life areas and labels
- Pomodoro timer for work sessions
- Calendar and planning views
- API access for third-party applications (on paid tiers)
(3) The specific feature set depends on the chosen tier and follows the current product description on the pricing page.
(4) The Service requires an internet connection and an up-to-date web browser or a compatible device. We recommend the current version of Chrome, Firefox, Safari or Edge, or a supported iOS or iPadOS device.
§ 3 Conclusion of contract
(1) The presentation of the Service on our website does not constitute a binding offer but rather an invitation to make an offer (invitatio ad offerendum).
(2) By registering, the user makes a binding offer to enter into a usage contract. The contract is concluded upon activation of the user account.
(3) For paid tiers, the contract over the paid portion is concluded upon completion of the order flow and successful payment processing.
(4) The contract text is stored. These Terms can be accessed and printed from our website at any time.
§ 4 User account
(1) Use of the Service requires the creation of a user account. Registration is via Google OAuth, Apple Sign-In, or email magic link.
(2) The user is obliged to protect their account credentials from third-party access. The user is liable for all activity on their account, unless the user is not responsible for the unauthorized access.
(3) The user must notify the Provider without undue delay upon becoming aware of unauthorized third-party access to their account.
§ 5 Free and paid services
(1) The Service is available in a free basic tier and in paid subscription tiers.
(2) The free tier may be functionally limited by the Provider. The Provider reserves the right to change the feature set of the free tier with reasonable advance notice.
(3) Details of each tier are set out in the current product description on the pricing page.
§ 6 Prices and payment
(1) The current prices for paid tiers are those listed on the pricing page at the time of order. Under the small-business rule of § 19 UStG (German VAT Act), no value added tax is shown or charged; all prices are final prices.
(2) Payment is processed via the payment provider Stripe. The user may use any of the payment methods then offered.
(3) Billing occurs in advance at the start of each billing period (monthly or yearly, depending on the chosen tier). For one-time payments (see § 7), the full amount is paid upon conclusion of the contract.
(4) Statutory rules apply in the case of payment default. The Provider may restrict access to a paid tier following an unsuccessful dunning notice.
§ 7 One-time payment (Heym Lifetime)
(1) In addition to subscription models, the Provider offers a one-time payment tier („Heym Lifetime“). Upon purchase, the user receives the right to use the Service in the scope of the Lifetime tier for as long as the Provider operates the Service.
(2) „Lifetime“ refers to the duration of the Provider's operation of the Service, not the lifetime of the user. If the Provider permanently discontinues the Service, Lifetime use ends with that discontinuation.
(3) If the Provider permanently discontinues the Service without good cause within three years of purchase, the user is entitled to a pro-rata refund of the one-time payment. Otherwise, no refund is owed. § 313 BGB (frustration of contract) and any further statutory claims remain unaffected.
(4) The Lifetime tier covers the feature set offered at the time of purchase as well as later additions that the Provider expressly includes in the Lifetime tier. Substantially new products, separate tier levels, or new premium offerings may be charged separately, unless they merely constitute a further development of the existing feature set.
(5) The Lifetime access is personal and not transferable to third parties. Parallel use of the account by multiple persons is not permitted.
(6) The consumer right of withdrawal under § 8 remains unaffected. In the case of a valid extraordinary termination for serious breaches of duty by the user (§ 11 (2)), no refund is owed.
§ 8 Right of withdrawal for consumers
The following withdrawal instructions apply to consumers within the meaning of § 13 BGB.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Joel Schneider & Paul Yurian Kreft
Heym GbR
Maybachstraße 22
50670 Köln, Germany
Email: contact@heym.app
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not required.
To meet the withdrawal deadline, it is sufficient for you to send your notification regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of services already provided up to the point at which you notified us of the exercise of the right of withdrawal under this contract, compared to the total scope of the services provided for in the contract.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
- To: Joel Schneider & Paul Yurian Kreft, Heym GbR, Maybachstraße 22, 50670 Köln, Germany — Email: contact@heym.app
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: Heym [tier name]
- Ordered on (*): ___________
- Name of consumer(s): ___________
- Address of consumer(s): ___________
- Signature of consumer(s) (only if this form is notified on paper): ___________
- Date: ___________
(*) Delete as applicable.
§ 9 Contract term and termination
(1) The usage contract for the free tier is concluded for an indefinite term and may be terminated by either party at any time without notice.
(2) Paid subscriptions have the initial term selected upon conclusion (monthly or yearly). If the subscription is not terminated before the end of the initial term, it automatically renews for an indefinite term and may thereafter be terminated at any time with one month's notice (§ 309 No. 9 (b) BGB).
(3) Termination may be carried out via the cancellation button in the account settings (§ 312k BGB), by email to contact@heym.app, or in writing.
(4) The right to extraordinary termination for good cause (§ 314 BGB) remains unaffected.
(5) After termination of the contract, the user has the option to export their data for a period of at least 30 days. The handling of data after contract termination is governed by our Privacy Policy.
(6) For one-time payments (Heym Lifetime), the special provisions of § 7 apply.
§ 10 Service availability
(1) The Provider strives for the highest possible uninterrupted availability of the Service. 100% availability is not technically possible and is not guaranteed.
(2) Planned maintenance work will, where possible, be announced in advance and scheduled outside peak usage times.
(3) In the case of unplanned outages, the Provider will, within its technical and operational means, work to restore availability as quickly as possible.
§ 11 User obligations
(1) The user agrees:
- not to use the Service in an abusive way or for unlawful purposes,
- not to store content that violates applicable law,
- not to use the Service in a way that impairs its functionality or the use by other users (e.g. by automated mass queries),
- to keep account credentials confidential and to protect access from unauthorized third-party use.
(2) In the case of a serious breach of these obligations, the Provider may, after prior warning, suspend the user account or terminate the contract extraordinarily.
§ 12 Intellectual property and usage rights
(1) All rights in the software, design and editorial content of the Service remain with the Provider. The user receives a simple, non-transferable, non-sublicensable right to use the Service for the term of the contract.
(2) Content created by the user remains the user's property. The user grants the Provider the usage rights necessary to provide the Service (in particular storage, processing and display of the content).
(3) The user warrants that they have the necessary rights in the content they submit and that no third-party rights are infringed.
§ 13 App license and third-party platforms
(1) The Provider makes the Service available via a web application and via native applications for iOS and, where applicable, other operating systems (collectively the „Applications“).
(2) The Provider grants the user, for the term of the contract, a simple, non-exclusive, non-transferable and non-sublicensable right to use the Applications for their own purposes.
(3) The user is in particular not permitted:
- to reproduce the Applications or parts thereof (except for reproduction necessary for the intended use), to distribute, rent, lease, or sublicense them,
- to decompile, reverse engineer or otherwise determine the source code or underlying concepts of the Applications, except to the extent permitted by § 69e UrhG,
- to remove or alter proprietary notices, trademarks or copyright notices,
- to use the Applications to provide a competing service or to provide commercial services to third parties.
(4) Acquisition of the iOS application via the Apple App Store. Where the iOS application is obtained via the App Store operated by Apple Inc. („Apple“), the following additional terms apply:
- These Terms are entered into solely between the user and the Provider, not between the user and Apple. Apple is not responsible for the iOS application or its contents.
- The license to use the iOS application is limited to use on Apple-branded devices that the user owns or controls and is otherwise subject to the Apple Media Services Terms and Conditions.
- The Provider is solely responsible for providing maintenance and support for the iOS application. Apple has no obligation to provide maintenance or support.
- Apple makes no warranty whatsoever with respect to the iOS application. In the event of any failure of the iOS application to conform to any applicable warranty, the user may notify Apple, and Apple will refund the purchase price for the iOS application (if applicable) to the user. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS application; any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of the Provider.
- Any claims related to the iOS application — in particular product liability, failure to conform to legal requirements, and claims under consumer protection or other laws — are to be directed solely at the Provider.
- If a third party claims that the iOS application or the user's use thereof infringes their rights, Apple is not responsible for investigating, defending, settling or discharging such claims.
- The user represents that they are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a „terrorism-supporting“ country, and that they are not listed on any U.S. government list of prohibited or restricted parties.
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon the user's acceptance of these Terms, Apple is entitled to enforce these Terms against the user as a third-party beneficiary.
§ 14 Liability
(1) The Provider is liable without limitation for damages arising from injury to life, body, or health, and for intent and gross negligence.
(2) For simple negligence, the Provider is only liable for breach of material contractual obligations (cardinal obligations). In that case, liability is limited to the damage typically foreseeable for such a contract.
(3) Liability for the loss of user data is limited to the typical cost of recovery that would have been incurred had the user made regular and circumstance-appropriate backups.
(4) The foregoing limitations of liability also apply for the benefit of the Provider's vicarious agents.
(5) Liability under the Product Liability Act (Produkthaftungsgesetz) and other mandatory statutory provisions remains unaffected.
§ 15 Data protection
The collection and processing of personal data is carried out in accordance with our Privacy Policy, available on our website.
§ 16 Amendment of the Terms
(1) The Provider reserves the right to amend these Terms with effect for the future, provided that the amendment is reasonable for the user taking into account the Provider's interests. This is in particular the case where the amendment does not materially affect the main contractual obligations or where the amendment is necessary to adapt the contract to changes in the law or higher-court case law.
(2) The user will be notified of any changes at least six weeks before they take effect, by email. If the user does not object to the amendment within six weeks of receipt of the notification, the amended Terms will be deemed accepted. The Provider will separately inform the user in the amendment notification about the right to object, the deadline, and the consequences of failing to object.
(3) If the user objects to the amendment, the contract continues on the previous terms. Either party may terminate the contract in this case by ordinary termination.
§ 17 Minimum age
(1) Use of the Service requires a minimum age of 16 years. By registering, the user warrants that they have reached the age of 16. Users under 16 may use the Service only with the consent of a legal guardian.
(2) The Provider is entitled to suspend the user account upon reasonable suspicion of a breach of paragraph (1) and, after a request for clarification, to close the account.
§ 18 Final provisions
(1) These Terms are governed by the law of the Federal Republic of Germany. For consumers with their habitual residence in another EU Member State, mandatory consumer protection provisions of that state remain unaffected (Art. 6 (2) Rome I Regulation).
(2) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision will be replaced by the applicable statutory provisions (§ 306 BGB).
(3) For consumers, the statutory place of jurisdiction applies.